Privacy Policy

Introduction

TDW Landscapes ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.


Who We Are

Business Name: TDW Landscapes

Email: tom@tdwlandscapes.co.uk

Telephone: 07860 336982

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.


What Information We Collect

We may collect and process the following information:

Information You Provide

  • Name
  • Email address
  • Telephone number
  • Property address
  • Details about your landscaping project or enquiry
  • Any information submitted through contact forms, email, telephone conversations or quote requests

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Website usage statistics

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations and estimates
  • Arrange site visits and consultations
  • Deliver landscaping services
  • Manage customer relationships
  • Improve our website and services
  • Monitor website performance and usage
  • Comply with legal and regulatory obligations

Contact Forms

If you contact us through our website, telephone or email, we will collect and process the information you provide in order to respond to your enquiry.

The lawful basis for processing this information is:

  • Legitimate interests
  • Taking steps before entering into a contract
  • Performance of a contract where services are provided

We retain enquiry information only for as long as necessary to deal with your request and any resulting business relationship.


Google Analytics

Our website may use Google Analytics to help us understand how visitors use our website and improve the user experience.

Google Analytics may collect information including:

  • Pages visited
  • Time spent on pages
  • Device and browser information
  • Approximate location
  • Traffic sources

Google Analytics uses cookies to collect this information.

Where required, visitors will be asked to consent to analytics cookies through our cookie banner before analytics tracking is activated.

For more information about how Google processes data, please visit:

Google Privacy Policy


Cookies

Our website uses cookies to enhance user experience and monitor website performance.

Cookies may be used for:

  • Essential website functionality
  • Website analytics
  • Performance monitoring
  • User preferences

You can manage or disable cookies through your browser settings.


Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

  • Website hosting providers
  • Email service providers
  • Analytics providers
  • Professional advisers
  • Regulatory authorities where legally required

All third parties are required to keep your information secure and only process it in accordance with applicable data protection laws.


Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.


Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax obligations.

Enquiry information may be retained for up to 24 months after the last contact unless a longer retention period is required by law.

Customer records may be retained for up to 7 years to comply with legal and accounting requirements.


Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Request transfer of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.


Complaints

If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the:

Information Commissioner's Office

Further information can be found at:

ICO Website


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page and will take effect immediately upon publication.


Contact Details

TDW Landscapes
📞 07860 336982
✉️ tom@tdwlandscapes.co.uk

This version is suitable for a typical landscaping business website using a contact form, Google Analytics, and standard enquiry handling. If the site also uses Facebook Pixel, Google Ads, HubSpot, Mailchimp, or online payments, additional GDPR clauses should be added.

TDW Landscapes are a trusted landscaping company based in Chelmsford, providing patios, resin driveways, fencing, decking, turfing, groundwork and garden services across Essex. With over 10 years’ experience, Tom delivers reliable workmanship and friendly service from start to finish.
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